Bhopal
The Central Region Power Distribution Company is providing better and quality power to electricity consumers. Along with this, the number of incoming channels has been increased from 550 to 800, upgrading the Centralized Call Center 1912 to make a quick diagnosis of complaints of consumers. With this, maximum calls of consumers will be heard. The company’s managing director Mr. Kshitij Singhal said that during the financial year 2024-25, the company received a total of 89 lakh 96 thousand 106 calls due to the upgradation of the call center, out of which 99.64 percent calls have been successfully heard. Similarly, there has been a boom in dismantling the complaint.
The managing director informed that IVR by Company Complaints received by 24×7 continuously monitoring through technology, vice boats, WhatsApp-Chaletbott, Remedy app have been resolved. Through these mediums, 15 lakh 95 thousand 123 complaints received in the financial year 2024-25 were filed and their resolution was ensured. During the same period, a total of 500 consumers were talked to more than 1 lakh 54 thousand consumers while taking feedback. Most of the consumers described the company’s services as better and a total of 99.79 percent of the consumers were fully satisfied with the solution of their complaints.
The managing operator has said that the company is committed to provide quality and continuous power to consumers by proper maintenance of the electrical system. For speedy redressal of power related complaints of consumers, in the financial year 2024-25, under the company area, for 12 lower adapti consumers and for 4 high-hearted consumers, FOC (Grievance Redressal Center) has been arranged and new ladder vehicles have been arranged.
