In an effort to enhance user experience and streamline the booking process for train tickets and related services, the Indian Railways has introduced an innovative AI-powered chatbot named AskDisha 2.0. This cutting-edge tool, designed by CoRover.AI, is set to transform how travelers interact with the Indian Railway Catering and Tourism Corporation (IRCTC) platform, making it easier than ever to access essential information and services.
What is AskDisha 2.0?
AskDisha 2.0, also known as Digital Interaction to Seek Help Anytime, is an advanced chatbot that leverages artificial intelligence and machine learning to assist users. Supporting multiple languages including Hindi, English, and Hinglish, AskDisha 2.0 is available on both the IRCTC mobile app and website, ensuring that users can access it anytime, anywhere.
This intelligent assistant provides a host of services related to train travel, including ticket bookings, PNR status checks, and ticket cancellations, all through simple commands. Notably, AskDisha 2.0 also supports voice commands, allowing users to navigate services using their voice, adding a layer of convenience to the booking process.
Services Offered by AskDisha 2.0
AskDisha 2.0 facilitates various essential services, making it a valuable tool for travelers. Here are some key functionalities:
- Book Tickets: Seamlessly book train tickets through the chatbot.
- Check PNR Status: Quickly check the status of your ticket.
- Cancel Tickets: Effortlessly cancel tickets if your plans change.
- Get Refund Status: Inquire about the status of your ticket refunds.
- Change Boarding Station: Modify your boarding station if necessary.
- View Booking History: Access your previous bookings easily.
- Download e-Tickets: Retrieve your e-tickets for easy access.
- Print and Share e-Tickets: Print or share your e-tickets directly from the app.
How to Access AskDisha 2.0
Using AskDisha 2.0 is straightforward. Here’s how you can access it:
- Via IRCTC Website:
- Visit the official IRCTC website.
- Look for the AskDisha 2.0 logo at the bottom right corner of the homepage.
- Enter your query in the text box or click the microphone icon to use voice commands.
- Via IRCTC Rail Connect App:
- Download the IRCTC Rail Connect app on your smartphone.
- Locate the AskDisha 2.0 icon.
- Type your query or use voice commands to interact with the chatbot.
Why Choose AskDisha 2.0?
AskDisha 2.0 is designed with user convenience in mind. Its AI capabilities ensure quick and accurate responses to user queries, saving travelers time and effort. The voice command feature caters to those who prefer hands-free interaction, making it accessible for everyone, including those who may find it challenging to navigate traditional interfaces.
Conclusion: A New Era in Train Travel
With AskDisha 2.0, Indian Railways is paving the way for a smarter, more efficient travel experience. By integrating AI technology into its services, IRCTC not only simplifies ticket booking and information access but also enhances customer satisfaction. As the travel landscape continues to evolve, AskDisha 2.0 stands out as a testament to the commitment of Indian Railways to provide users with modern, user-friendly solutions.
Whether you are a frequent traveler or planning your first journey, AskDisha 2.0 is here to make your experience seamless and enjoyable. Embrace the future of train travel with this innovative chatbot and make your next booking a breeze!
